Bencal Bet Privacy Policy — Your Data Is Safe With Us

1 Introduction & Scope

This Privacy Policy applies to all services offered on the bencal bet platform — including the website, mobile app, and any other digital channels. As a responsible operator, bencal bet places the highest priority on the security of your personal information.

This policy has been prepared in accordance with international data protection standards and applicable laws in Bangladesh. We review and update this policy on a regular basis.

2 What information we collect

Directly Collected Information

Information you provide during registration and use of our services:

• Full Name, Date of Birth & Nationality
• Email address and mobile number
• Current Address & Postal Code
• Identity Verification Documents (NID, Passport)
• Payment method details (bKash, Nagad, etc.)

Automatically Collected Information

Information automatically collected when you use the platform:

• IP address and device information
• Browser Type & Operating System
• Platform Activity Logs
• Gaming history and transaction records
• Cookie and similar tracking technology information

3 How Your Information Is Used

Bencal bet uses your information for the following purposes:

Service Operations

• Creating and managing your account
• Processing Deposits & Withdrawals
• Customer Service & Support
• Promotions & Bonus Management

Security & Legal Compliance

• Fraud & Anti-Money Laundering Prevention
• Ensuring Responsible Gaming
• Fulfilling legal obligations
• Age Verification & Account Protection

4 Cookies & Tracking Technologies

Bencal bet uses cookies and similar technologies on the platform to help improve your experience.

Cookie type

• Essential cookies: Essential for the platform to function correctly. Without these, the service will not work.
• Performance Cookies: Used to analyse how well the website is performing.
• Functionality Cookies: Helps remember your preferences and settings.
• Security Cookies: Used to detect fraudulent activity.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain services.

5 Data Sharing With Third Parties

Bencal bet does not generally share your information with third parties. However, limited sharing may occur in the following circumstances:

• Legal obligations: Information may be disclosed in response to orders from government authorities or courts of law.
• Payment Processing: Payment gateways (bKash, Nagad, etc.) receive only the information necessary to complete your transaction.
• Game providers: Limited data is shared with game providers such as Evolution Gaming and Pragmatic to enable gameplay.
• Security Partners: Relevant information may be shared with security specialists to prevent fraud.

• Information is never shared with advertisers
• No Data Sold to Data Brokers
• No data is shared with unrelated third parties

6 Data Protection Practices

Bencal bet follows the highest industry standards to protect your information. Our security measures include:

• SSL/TLS Encryption: All communications are secured with 256-bit encryption.
• Two-Factor Verification: Two-factor authentication for account access.
• Regular Security Audits: Third-party experts conduct regular system audits.
• Firewall & Anti-DDoS: Protection measures against cyber attacks.
• Regular Backups: Regular data backups are stored securely.
• Staff training: All staff are trained on data protection and bound by confidentiality agreements.

7 Your Rights

As a bencal bet member, you have the following rights regarding your information:

8 Data Retention Period

Bencal bet retains your information only for as long as necessary:

• Active Account Data: retained for the duration the account remains active
• Transaction Records: 5 years (legal obligation)
• KYC documents: 5 years after account closure
• Cookie data: until end of session or up to 1 year
• Support Chat History: 2 years

Once the retention period expires, data is securely deleted. We are transparent about any data we are legally required to retain.

9 Children's Privacy

Bencal bet is strictly for users aged 18 and above. We do not knowingly collect any information from individuals under 18.

• Registration is not permitted for users under 18 years of age
• No information from minors is collected or stored

If we become aware that data has been collected from a minor, the account will be closed and the data deleted without delay. Parents or guardians who have any concerns are encouraged to contact our support team.

10 Policy Changes & Updates

Bencal bet reserves the right to update this Privacy Policy as needed. For any significant changes:

• You will be notified at least 14 days before any changes take effect
• A notice will be displayed on the platform's home page
• Continued use of the platform after changes take effect will be considered acceptance of the updated policy

If you disagree with the updated policy, you may close your account. The date of the latest update will always be shown at the top of this page.

11 Contact

For any privacy-related questions, requests, or complaints, please get in touch with us:

Last Reviewed: January 2026  |  Next Review: July 2026